Overview

At 4ITX Solutions, we strive to deliver secure, reliable, and high-quality services across web hosting, IT support, marketing, and business management solutions. Your satisfaction matters to us, and this policy explains how refunds, cancellations, and service adjustments are handled.

Service Plans & Contracts

  • Our services are delivered under monthly, quarterly, or annual contracts, depending on the selected plan.

  • Once a service period has started, no full refunds are available unless otherwise specified.

  • For new subscriptions or service contracts, you may request a refund within 7 days of purchase if no significant usage or work has been delivered.

Hosting Services

  • If you are unsatisfied with your web hosting plan, you may request a cancellation within the first 7 days for a full refund (excluding domain registrations, SSL certificates, or third-party add-ons, which are non-refundable).

  • After the 7-day period, cancellations are accepted but no refunds will be issued for the current billing cycle.

IT Support, Marketing & Business Solutions

  • Consulting, IT support, digital marketing, and business management services are non-refundable once delivered, as they involve time, expertise, and resource allocation.

  • For ongoing contracts, you may cancel your plan, but refunds will not apply for services already rendered. Future billing cycles can be canceled with prior notice.

Non-Refundable Services

  • Domain names, SSL certificates, and third-party licenses.

  • Completed IT support tasks, marketing campaigns, or consulting sessions.

  • Discounted or promotional service packages.

Refund Process

  • If your request qualifies, refunds will be processed to your original payment method within 7–14 business days.

  • Processing times may vary depending on your bank or payment provider.

Cancellations & Terminations

  • To cancel a service, please contact us at info@4itx.com before the renewal date of your plan.

  • If a cancellation request is received after renewal, the plan will remain active until the end of the billing cycle.

Need Help?

For questions about refunds, cancellations, or plan adjustments, please reach us at info@4itx.com.