Computers and Windows
Slow devices, software errors, update problems, user profiles, application installation, and common Windows issues.
Business IT Support
Your outsourced technical support teamwithout the cost of a full internal department
4ITX helps small and growing businesses manage computers, email, users, software, networks, backups, servers, and everyday technical problems. Choose support when needed or a managed plan with monitoring, administration, and priority assistance.
Common problems we solve
Technical problems should not stop your team from working
Connected support coverage
One support path across the tools your team depends on
Users should not need to decide whether a problem belongs to a computer, email account, router, cloud service, or vendor. 4ITX assesses the issue and identifies the correct next action.
- Computers and approved applications
- Business email and user accounts
- Office connectivity and shared devices
- Configured backup jobs
- Covered servers and storage
- External provider coordination
Support plans
Choose the support level your business needs
| Feature | Remote Assist | Business CareRecommended | Managed Office |
|---|---|---|---|
| Monthly price | EGP 2,500 | EGP 5,000 | EGP 8,500 |
| Annual price | EGP 25,000 | EGP 50,000 | EGP 85,000 |
| Covered users | Up to 5 | Up to 10 | Up to 20 |
| Covered devices | Up to 5 | Up to 12 | Up to 25 |
| Included remote hours | 6 per month | 15 per month | 30 per month |
| Routine response target | Same or next business day | Within 4 business hours | Within 2 business hours |
| Critical response target | Within 4 business hours | Within 2 business hours | Within 1 business hour |
| Device monitoring | Not included | Included | Included |
| Windows update checks | On request | Included | Included |
| Backup status checks | On request | Included | Included |
| Business email administration | Basic | Included | Included |
| Network and server support | Basic guidance | Limited | Included |
| Onsite visit | Not included | Discounted | One scheduled visit per month |
| Service report | Request summary | Monthly | Monthly plus recommendations |
Response targets explained
A response target is the expected time to acknowledge and begin investigating during the agreed service window. It is not a guaranteed resolution time. Resolution depends on the problem, access, hardware, third party providers, and technical complexity.
Detailed inclusions
Know exactly what each support level adds
Remote Assist
For microbusinesses that mainly need help when something stops working.
- Remote Windows troubleshooting
- Email configuration and common delivery issues
- Printer and scanner configuration
- Basic Wi Fi and network troubleshooting
- Microsoft 365 or Google Workspace user assistance
- Website, domain, and hosting guidance
- Remote application installation and configuration
- Basic security and backup guidance
Business Care
For small companies without an internal IT employee. Includes everything in Remote Assist, plus:
- Proactive monitoring of covered computers
- Windows update and patch checks
- Antivirus status monitoring where supported
- Business email and user administration
- Backup job monitoring
- Router, Wi Fi, and printer support
- Basic server and NAS administration
- Vendor coordination
- Monthly incident and risk summary
Managed Office
For growing businesses that want 4ITX to act as their outsourced IT department. Includes everything in Business Care, plus:
- Priority escalation
- Server, NAS, and network device monitoring
- Microsoft 365 or Google Workspace administration
- User onboarding and offboarding
- Access and permissions management
- Backup review and periodic restore testing
- Vendor and warranty coordination
- Device and asset inventory
- Monthly IT health review
- One scheduled onsite visit each month within Greater Cairo
- Basic IT planning and purchasing recommendations
How support works
A clear support process from request to resolution
Report the issue
Customer submits the problem through the approved channel.
Initial assessment
4ITX reviews urgency, affected users, devices, and business impact.
Remote troubleshooting
Most covered problems are investigated remotely.
Escalation
The issue may require onsite work, a supplier, hardware replacement, a vendor, or a separate project.
Resolution and documentation
Completed work and important findings are recorded.
Prevention and improvement
Managed plan customers receive monitoring and recommendations according to plan.
Additional work
Transparent pricing outside the monthly allowance
Additional remote work
EGP 500 per hourOnsite work
EGP 800 per hour, two hour minimumEmergency or after hours work
1.5× normal rateTravel outside Greater Cairo
Quoted separatelyMajor implementation or migration
Separate quotationSeparate project or quotation required
- New server installation or migration
- Office cabling, rack work, electrical work, or CCTV
- Major network redesign
- Website or software development
- CRM or ERP implementation
- Laboratory data recovery
- Hardware, licenses, and cloud subscriptions
- Major cybersecurity incidents
- Digital forensics
- Travel outside the agreed area
Who should use managed IT support
Reliable technical coverage for a growing office
- Businesses with approximately 5 to 25 employees
- Companies without a dedicated IT employee
- Offices using Microsoft 365 or Google Workspace
- Teams depending on email, internet, shared files, and cloud software
- Sales teams that cannot afford device or email downtime
- Companies with a small server, NAS, network, or shared devices
- Growing businesses needing onboarding and access control
- Owners who want one accountable technical partner
Why 4ITX
Connected technical knowledge with clear boundaries
Frequently asked questions
IT support questions, answered clearly
Do unused hours carry forward?
Unused hours should not roll over indefinitely. Any limited rollover must be confirmed in the service agreement.
Are hardware and software included?
No. Hardware, parts, licenses, subscriptions, cloud services, and third party fees are separate.
Can employees be supported remotely?
Yes. Most common computer, email, account, software, and connectivity issues can be investigated remotely.
Is onsite support included?
Remote Assist excludes onsite support. Business Care offers discounted onsite work. Managed Office includes one scheduled monthly visit within Greater Cairo, subject to the agreement.
Is every issue guaranteed to be fixed inside the response target?
No. Response targets define when investigation begins, not a guaranteed resolution time.
Can 4ITX act as our full IT department?
Managed Office is designed for small companies. Larger or regulated environments may require a customized managed services agreement.
Talk to 4ITX
Give your team one reliable place to ask for technical help
Tell 4ITX how many users, computers, offices, servers, and cloud services your company uses. We will recommend the right support level and identify important risks.